Return & Refund Policies
1. When You Are Eligible for a Reprint or Refund
If the issue was entirely caused by TOPrint & Design Solutions (“TDS”) manufacturing process, TDS will generally offer a free rush reprint or a full refund. You must typically notify them and provide photo evidence within 2 to 10 days of delivery. Covered defects include:
Production Errors: Heavy ink smudging, severe misalignment, or color banding.
Physical Damage: Pages cut incorrectly, incorrect binding, or material tearing during manufacturing.
Order Mistakes: The wrong paper stock was used or the wrong quantity was delivered.
2. When Refunds Are Strictly Denied
TDS will not issue refunds or free replacements for errors that originated from the buyer. You will have to pay for a new order if the issue involves:
File Errors: Typographical mistakes, grammar errors, or low-resolution pixelated images submitted by you.
Color Variations: Slight shifts between how a design looks on your glowing computer screen (RGB) versus how it physically prints on paper (CMYK).
Buyer's Remorse: Choosing the wrong paper finish, an incorrect size, or simply changing your mind after production.
3. Cancellation Policies
If you change your mind, your ability to get your money back depends entirely on the production status of the job:
Before Proofing: You can cancel without charge before proofing.
After Final Approval: Once you confirm final approval, no refunds or cancellations are permitted under any circumstances.